Title
Adoption of Resolution Amending the Alameda City Employees Association (ACEA) Salary Schedule to Amend the Work Week of Customer Service Representative and Lead Customer Service Representative Classifications from Thirty Seven and a Half (37.5) Hours Per Week to Forty (40) Hours Per Week. (Human Resources 2510)
Body
To: Honorable Mayor and Members of the City Council
From: Jill Keimach, City Manager
Re: Adoption of Resolution Amending the Alameda City Employees Association (ACEA) Salary Schedule to Amend the Work Week of Customer Service Representative and Lead Customer Service Representative Classifications from Thirty Seven and a Half (37.5) Hours a Week to Forty (40) Hours Per Week.
BACKGROUND
Over the past several years, the General Manager and Public Utility Board at Alameda Municipal Power (AMP) have continued to identify ways to improve service to its customers. As part of this effort, it is recommended to increase the number of hours worked by employees in the classification of Customer Service Representative and Lead Customer Service Representative from thirty seven and a half (37.5) hours a week to forty (40) hours per week in order to extend the hours staff is available to provide services. Staff in these positions currently work seven and a half hours a day five days a week. With approval of this recommendation they will be scheduled for an eight hours a day, five days a week, resulting in an increase of two and half (2.5) hours per week.
The Memorandum of Understanding (MOU) between the City of Alameda and Alameda City Employees Association (ACEA), that governs the hours of work, covers the period of February 24, 2016 through December 27, 2018. The proposed resolution amends the work week of Customer Service Representative and Lead Customer Service Representative classifications.
DISCUSSION
The Customer Service center is currently staffed with six Customer Service Representatives. In the past the department also had a Lead Cus...
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