Title
Recommendation to Receive the Information Technology Strategic Plan (ITSP). (Information Technology 2611) [Not heard on November 7, 2017]
Body
To: Honorable Mayor and Members of the City Council
From: Jill Keimach, City Manager
Recommendation to Receive the Information Technology Strategic Plan (ITSP)
BACKGROUND
The last City-wide Technology Strategic Plan was completed in 2000. During the past 17 years, technology and business applications have improved dramatically; however, many of the City's core systems to support both internal and external technology needs have not been upgraded or replaced.
In order to modernize the City's technology infrastructure, the City issued a Request for Proposals to firms that could assist in this effort. In September 2016, the City contracted with NexLevel, a Sacramento-area management consulting company specializing in technology services, to develop a 3-5 year Technology Strategic Plan (Strategic Plan).
The goal of the Strategic Plan was to identify areas within the City that either currently rely on technology to conduct business or could use technology to be more efficient and prioritize current and future resources to maximize the City's technology investment. NexLevel used an extensive process of information gathering, analysis, collaboration and review that included several workshops with key members of the City's management team and developed a working roadmap to move the City forward.
DISCUSSION
Strategic planning enables organizations to find a balance between immediate and long-term needs. The ITSP was developed in an interactive process including all Departments. NexLevel identified a range of strategic technology projects, some in-progress or planned, based on an IT best-practices assessment and interviews with the City's management team, Department Heads, and user stakeholders. These projects represent opportunities to use information technology to further the City's ability to meet commu...
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