Title
Recommendation to Request City Council to Authorize the City Manager to Execute a Six-Year Service Provider Agreement with Eden Information & Referral, Inc. for an Amount Not to Exceed $700,000 to Provide a Transportation Network Company (TNC) Concierge Service as Part of the City's Paratransit Program (Action)
Body
To: Honorable Chair and Members of the Commission on Persons with Disabilities
EXECUTIVE SUMMARY
Staff is requesting City Council approval to enter into a Service Provider Agreement with Eden Information & Referral, Inc. (Eden I&R) as the provider of a pilot curb-to-curb transportation service for low-income Alameda residents. Eden I&R would work with Transportation Network Companies (TNCs) such as Uber and Lyft to provide a reduced fare concierge service for low-income Alameda residents who are enrolled in East Bay Paratransit (EBP) to facilitate same day trips within Alameda County. EBP does not provide same day trips, and medical return trips are difficult to pre-schedule with EBP due to timing. In Alameda County, Eden I&R is the provider of the 211 social services help line, provides a TNC concierge service for the City of Hayward, and also recently won a Caltrans grant to expand their paratransit mobility management system, which will help to further coordinate paratransit resources and streamline services throughout Alameda County.
BACKGROUND
Measures B and BB provide the City of Alameda (City) with dedicated funding sources for non-mandated, locally based transportation services for people with disabilities and for seniors, which are not required under the Americans with Disabilities Act (ADA). EBP provides the ADA required and mandated paratransit service that supplements AC Transit and BART's fixed route services. As required by the funding agency - the Alameda County Transportation Commission (Alameda CTC) - the City uses the Measure B and BB paratransit funds to improve mobility for seniors and persons with disabilit...
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